Friday, October 31, 2014

SugarHouse Casino Poker Room: Countdown at the River

SugarHouse Casino is expanding into the world of Poker. As you read this, the management team of Rush Street Gaming is working toward the opening of the 1st Poker Room in Philadelphia.
Rosemarie Cook: VP of Casino Operations

SugarHouse’s casino and poker team is led by Rosemarie Cook. Mrs. Cook holds the title of Vice President of Casino Operations. She has recruited some of the strongest poker managers in this region. This team includes Raye Ramsey; Director of Poker Operations. Raye is assisted by three  managers, Magdalena Gonzalez, John Qualtieri and Norman Remilev.
 John, Raye and Magdalena

I was granted an all access interview to each member of the aforementioned group as they work feverously to bring poker to the 5th largest city in the country. Here are some of their responses.
What are the main responsibilities of your position at SugarHouse? 
Raye - "I work closely with VP of Casino Operations to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth,and expense management in order to maximize profitability. I am also responsible for the overall integrity of daily operations. I make sure that we model regulatory, departmental and company policies and procedures."
Please tell everyone your background in the poker industry?
Raye - "I worked on cruise ships as a dealer,opened the 1st poker room in Florida and was in Borgata's Poker Room for 10 years."
What type of limits can the players expect?
Raye - "Our limits will be dictated by the players. We plan to open with 10/20 and 20/40 Limit Holdem. We will also offer 2/4/6 and 4/8/12 Limit Holdem games." 
How experience is your staff?
Raye - "All of the supervisors and above have 10 years of experience or more. We have 50 experienced dealers from various poker rooms in the region."
Speaking of the managers. Is there a game (other than No Limit) you would love to see here?
Magdalena - "Pot Limit Omaha is really popular because it will bring in action between limit and no limit."
John - "I agree. Pot Limit Omaha will be a change of pace for Holdem players."
Norman - "I 'll go with 7 card stud. I am old school. LOL!"
The opening is just moments away and the employees are excited. As time goes on, how you'll keep them motivated?
John - "The management team will focus on being a positive influence and will lead by example. We will provide rewards and recognition as a tool to motivate."
Norman - This is not my 1st opening. I plan to get to know all the employees on a first name basis. I will give them intermediate goals and lead by example. If I groom them for success, I will prepare them to one day do my job." 
Compare the Poker play in a resort such as Atlantic City to an urban market like Philly.
John - "The biggest difference will be the times in which the volume of players change due to the majority of the local workforce schedule."
Magdalena - The difference is we are in a city that has more nightlife and cultural events. Many people enjoy poker and will be out and about. This will bring us many new players."
I was told that one of the shift managers has a unique connection to this property. Take this opportunity to share it with the readers.
Norman - "That would be me. I grew up right around the corner from here. My father worked here when it was the refinery for 36 years and I worked here for 3 while I was in high school and college. So I am happy that SugarHouse is back. Although it's back as a casino, this is great for the community and the city."
The vivid concept of the Poker Room came from Rose. What was your vision as you prepare to open the 1st poker room in Philadelphia?
SugarHouse Casino Poker Logo

Rose - "When I thought about a poker room for Philly, I wanted a clean, comfortable place with a vibrant feel to it. We want the room to have the conveniences of our main casino floor. This will be a fun, safe and community place to gather where people can play with their friends.
Tell me one of the nuisances of the room?
Rose - "The room has an exciting ambience to it. We call it our introductory Poker Room. It gives us a chance to introduce poker prior to our expansion."
Describe the room to the prospective players?
Rose -  We have state of the art tables with each seat having it's own charging station. We will have in seat service for dining. Our players can text or call for a seat. SugarHouse Guests can utilize The users of this app will be receiving the added benefit of text message updates regarding the status of players' reservations. During opening, we'll have gift bags for the first players that fill our seats.  
Have a seat.
What will Poker bring to SugarHouse?
Rose - "On a Saturday night, 5 guys in a car are looking for something to do. One of them is a poker player. They'll come to us. We'll have an additional amenity. Something new to offer our players as we move toward expansion. Woo Hoo!"
I want to thank everyone for their time and candid answers. Get more information about the events and promotions at SugarHouse Casino by following:

Happy Halloween Everybody
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Friday, October 24, 2014

Online Gaming and Poker

New York has expressed interest in the online gaming market. Poker is gaining support from legislators and casino lobbyists. This is not surprising. The state of New York sees the opportunity to capitalize on a growing appetite for gaming.

Poker is an established community where skill out weighs luck. Unlike slots or other casino games, Poker players can largely determine their fate. The game is socially acceptable with conservatives and is extremely popular.
If  New York is successful, poker could be part of the online landscape by 2015-16. This would allow
more quantified data of how things are working in the states that current offer an online experience.
New Jersey,Nevada and Delaware are the three states where you can game online. When you factor states like California and Pennsylvania into the mix of possible online gaming jurisdictions, instant
liquidity is obtain. The compact agreement between Delaware and Nevada could be modeled and include other interested parties. This would be no different than playing a national lottery game like Mega Millions where wagers are taken all over. You can play Mega Millions in 44 states plus the District of Columbia and the U. S. Virgin Islands. The odds of winning are just more favorable.

The online experience is the future of gaming. Poker is just the easy lift to get things started. When gaming first expanded into Pennsylvania, the intention was to only allow slot play. Delaware and West Virginia  did the same thing. When West Virginia offered table games, Delaware and Pennsylvania followed suit. Once Poker is introduced, the landscape will open up to other casino offerings.
A winning hand!
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Friday, October 17, 2014

Online Gaming and Sports Betting: Imagine That!

Just two more weeks to wait until a ruling out of New Jersey is rendered about Sports betting. If successful, the racetracks and casinos could be looking a jumpstart for the winter business. If Delaware is any indication, the public will gravitate to betting on sports in droves.
Delaware can only offer parlays on the NFL and has crowds every Sunday. Parlay cards have a high edge with one loss eliminating you. New Jersey wants to offer straight bets that are more appealing and easier to hit. They would require that you could bet on just one game. House advantage is about 4.5%. House advantage on a three team parlay in Delaware is 6.25%. Delaware also pays for 1 and not to 1,so your payout is diminished.
Imagine how this would enhance your gaming experience in New Jersey. On your commute home, you could stop at a racetrack or casino in the Garden State and bet on your favorite team. When I have a bet on a game, I have a vested interest and a reason to watch. So the choice between Scandal and Thursday Night Football is a no brainer.
Olivia Pope is now seen on Demand

Imagine if you could bet from your mobile device similar to Las Vegas and throughout Nevada. This brings the sports book right to you. You could get the line and act on it within seconds. When I bet in Nevada, I can enjoy doing something else at the same time. My dinner or show reservations are met and I can periodically check my phone for updates.
Imagine if you lived in Europe or the United Kingdom. You would not have to fantasize about sport betting because it's legal and already being done. They advertise on all mediums and are widely known. It hasn't change the integrity that is associated with the games wagered on and millions of dollars are bet everyday. Many of the same operators that are doing business there have set up franchises here. Some of the prominent operators are Paddy Power, Ladbrokes, GTECH ,Amaya and
William Hill.                   

                                                        They think it's time. Don't you?

Learn more about online gaming and how it can shape your future entertainment experiences. The Mobile and Tablet Gambling Summit in Atlantic City is taking place on 10/27 and 10/28. Click for details from I Gaming Business.
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Friday, October 10, 2014

Casino Marketing: Is your social media strategy working?

The new rules of advertising and promotions dictates that casinos make social media a part of their marketing plans. In acquiring your new customer, don't be afraid to try new ways to reach out.
Let look at Twitter. This is my favorite vehicle to reach people. I start my day by acknowledging my
followers. My next step is to surf the trending topics from the cities that I have a constituency in. I want to know what is relevant and why. Then I can give a intelligent statement that can be no more than 140 characters. Not Easy! But without providing content, I'll lose followers. I won't gain any additional ones either. This is a brief overview of what works for me.
Firms who fail to keep pace with shifts in consumer habits, tastes and spending as well as advances in technology run the very real risk of putting themselves at a serious disadvantage in the market place. 
Now does your strategy do this? Are you concentrating solely on your latest promotions? Are
you aware of what your current customer wants? Are you a trending topic? If  your answers
to my questions were no, yes, no and no, then you are missing out. My casino experiences taught me that the leader sets the trend.
Facebook, LinkedIn, Blogger, Instagram, You Tube and Twitter, have unique nuisances that make them work.  I am currently involve with each of them and enjoying success. Most of your new customers are using 1 or more of the above.
How relevant is your strategy?  Follow me for more insight and apply what works for you.
Learn more about online gaming and how it can shape your future entertainment experiences. The Mobile and Tablet Gambling Summit in Atlantic City is taking place on 10/27 and 10/28. Click for details from I Gaming Business.
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Thursday, October 2, 2014

G2E & Casino Marketing: Where is your next customer?

While you're at the G2E 2014 , take a look at what you see as you walk thru the casinos. Many would notice the restaurants, the customer interactions and the showroom headliner. What you don't see is your next customer. The reason you don't see him is that he or she does not gravitate to the product that 's on the casino floor. The appeal of slots is not there for them.

So when the area that you generate most of your revenue from does not appeal to your new customer what do you do?  You connect with them and find what does. While most of your budget is for player retention and development, you must divert a portion to cultivation. This will enable you to achieve a standard 3% growth in market share annually.

The past 4 years of attending social media and I gaming conferences has given me insight on how this can be done. I'll share more  over the next week.
Learn more about online gaming and how it can shape your future entertainment experiences.
So when they look at their phones, they'll see you.

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Wednesday, October 1, 2014

Fantasy Sports Betting: Skill or Chance?

I watched Real Sports with Bryant Gumbel this week.  This segment, the HBO award winning series  goes in depth on whether fantasy sports betting is  gambling or a skill. The way fans play today is not
your father's fantasy sports. 
The old version was pick a join a league of friends, select players for your team, pay your league fee and play a schedule of games. If you  have the best record at the end of the season, you won the lion share of the money collected. Much different now.
Today millions of dollars is wagered daily by people that don't know each but operate under the original fantasy betting premise. When the day's games end the winner gets the money minus a 10%
handling fee. The players today use data and analytical spreadsheets to determine their selections. That why the question of skill versus risk comes in. The comparison of today's player to a day trader on Wall Street come to mind. Yesterday's player would be an avid fan of the sport or a particular athlete. Past performances, weather and time are all considerations when picking a fantasy team today. As of this writing, over 30 million people play fantasy sports. Football and Baseball are the two most popular games.
This is still gaming but with sophistication. Formal gaming that includes the lottery and slot machines tend to appeal to a clientele that has less funds and limited game awareness. Informal gaming such as sports betting and fantasy wagering requires more money and greater knowledge of  the game.  Any way you look at it, this is a billion dollar business about to explode. Mobile gaming and the legality of wagering on sports in New Jersey make fantasy a money making reality.
Follow me for more insight during G2E 2014 week.
Learn more about online gaming and how it can shape your future entertainment experiences.

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Monday, September 29, 2014

Online Gaming In New Jersey: What's next?

The 1st year of online gaming in New Jersey did not live up to expectations. The bar was set too high and the players were not aware of the product. Here why the 2nd year will be better. The following is a graph of wagering done internationally. New Jersey will ultimately reflect comparable numbers.

Marketing efforts have started now before the cold weather sets in. This gives the casino players a viable option if we have a winter as severe as 2013- 14.  Geo traffic location improvement will increase the number of players that will be allowed to participate. I think the online gaming market will be the beneficiary of a compact agreement between Nevada and New Jersey in 2015.  Gaming as we know it will change.

From this
 To This
Meanwhile, the online gambling world continues to thrive, with additional online casinos joining the mix in the coming weeks. Striving to provide a “lifelike casino experience”, these sites offer a plethora of games, betting options, and financing methods designed to keep gamblers in their armchairs. Follow me for more insight during G2E 2014 week.
Learn more about online gaming and how it can shape your future entertainment experiences.

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