The number of shortages in the work force have many
industries scrambling to find workers. The Gaming industry is no exception. While
the demand for gaming entertainment grows, the personnel that provides the experience
is understaffed. The guest experience is the same but there will be noticeable lapses in
some service areas. Where the normal time to wait for a beverage would be
between 10-15 minutes, expect the period to double. If you. The availability of
games and units to play are still at an optimum level. If team members call off
or leave a company unexpectedly, this affects the day-to-day operation
profoundly. When this happens, the intelligent
organization goes into demand and profitability mode. What units the public
wants to play and which of them brings the most level of profitability to the
company are the primary concerns. Since this situation has not changed since
the pandemic of 2020, the next step is how to alleviate it.
While job fairs and increase in pay are two ways to attract
candidates, the competitors in your region are offering a comparable experience.
Offering a job referral incentive to current staff extends the reach of the
organization. Use social media to highlight job events and promotions. If the
organization is doing something that has philanthropic or community involved, share
this information on the website. The impression is that you are appealing to
work for.
When all things are equal between you and your competitors,
you must go the extra mile. Be creative in how you approach a prospective employee.
Be more proactive in retaining the staff you have. The cost of replacing
someone is greater than what it would take to keep them. A new employee has a
learning curve that an experience one is not subject to. Direct attention
toward individuals that have worked in the industry and pay more for that. In
Atlantic City recently, the casinos joined together and held a job fair where
all the hotels have representation.
Factor the location of your facility into your job promotions.
The cost of gas is important to an applicant and the cost of a commute is a
prevalent factor in accepting a position. If you are near public transportation,
highlight that to the applicant. Initiate rides share programs that make
commuting more appealing.
Lastly, utilize flexibility in the job hiring and retention
process. Example: Your organization has 3 shifts of 8 hours that start at designated
times. If you have enough interest in a particular start time that is not part of
the normal scheme, consider incorporating it. Let it correspond into what you currently
offer and make it work for you by implementing it during a period of peak
demand. Want more ways to attract people. Keep following me!
Follow me on Twitter and LinkedIn for tweets and post about Gaming, Entertainment, Sports Betting and Business Events.
