Any conversation about the top Women in Global Gaming has to include Wendy Hamilton.
Ms.Hamilton serves as the General Manager of SugarHouse HSP Gaming, L.P. (Alternate name, SugarHouse Casino). Prior to SugarHouse, Ms. Hamilton served as General Manager of Philadelphia Park Casino (now Parx Casino) in .Bensalem, PA where she was integral in planning the operational elements of the casino's grand opening and subsequent operations. She served with Harrah's Entertainment, starting as a Hotel Guest Service Representative and Assistant General Manager
I was able to connect with Wendy as SugarHouse was celebrating it's fifth year anniversary. It's only fitting that 5 questions be appropriate Here's Wendy!
1). 5 years of being one of the top places to work in Philadelphia. This is based on a poll by the Philadelphia Business Journal. What do you attribute this success to?
“We’re honored that our Team Members have voted SugarHouse Casino a ‘Best Places to Work’ award in Philly each year since opening in 2010. Creating and maintaining a great workplace has always been a top priority for us. We want our Team Members to know that they are appreciated each and every day, because they truly are. We celebrate their success often and provide recognition and rewards to acknowledge their many contributions."
"It all starts with hiring the best people.”
2). SugarHouse Casino is about to expand. The first 5 years have featured a pattern of
incremental growth. What are the
challenges in an expansion that will increase the amount of employees by 40%?
“The biggest challenge is that our market is increasingly
saturated and highly competitive. Our
strategy is to expand our amenities and enhance guests’ experiences without
generating excess gaming supply. That’s
why we’re introducing new restaurants like Hugo’s Frog Bar & Chop House,
creating event space catered by the famous Gibsons Restaurant Group, adding a
permanent poker room and building a seven-story parking garage.”
3). The association with the local professional sports
teams, the Mummers Day Parade and Poker Night in America have provided dividends to SugarHouse. Do you see a transition from a regional
casino to one with a national profile?
“It’s true that SugarHouse has earned national recognition,
but our focus remains on Philadelphia and its surrounding geographic
areas. We are Philly’s casino, and we
will continue concentrating on our hometown.”
4). Online Gaming is part of the conversation in Pennsylvania,
New York and California. Would it be on
your wish list going forward?
“SugarHouse welcomes the additional opportunities that
online gaming represents, and we hope that Pennsylvania will approve online
gaming in the near future.”
 |
| Wendy at the opening of SugarHouse Casino |
5). What are the 3 most rewarding things that you have experienced
in the 1st five years of your tenure at SugarHouse?
“Job creation, community support and economic impact. Providing more than one thousand high-quality
jobs for people who ‘bring it’ every single day is both an honor and a privilege. Supporting Fishtown and our surrounding
neighborhoods and being able to give back to the community we call home is
huge. And contributing to the economic
vitality of Philadelphia and the commonwealth is enormously gratifying for us.”
If you liked this interview, you may enjoy reading my post featuring Greg Carlin; CEO of Rush Street Gaming. Rush Street Gaming includes SugarHouse Casino, Rivers Casino in Pittsburgh and Rivers Casino in Des Plaines.
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