SugarHouse Casino is expanding into the world of Poker. As
you read this, the management team of Rush Street Gaming is working toward the
opening of the 1st Poker Room in Philadelphia.
Rosemarie Cook: VP of Casino Operations |
SugarHouse’s casino and poker team is led by Rosemarie Cook. Mrs. Cook holds the title of Vice President of Casino Operations. She has recruited some of the strongest poker managers in this region. This team includes Raye Ramsey; Director of Poker Operations. Raye is assisted by three managers, Magdalena Gonzalez, John Qualtieri and Norman Remilev.
John, Raye and Magdalena |
I was granted an all access interview to each member of the
aforementioned group as they work feverously to bring poker to the 5th
largest city in the country. Here are some of their responses.
What are the main responsibilities of your position at SugarHouse?
Raye - "I work closely with VP of Casino Operations to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth,and expense management in order to maximize profitability. I am also responsible for the overall integrity of daily operations. I make sure that we model regulatory, departmental and company policies and procedures."
Please tell everyone your background in the poker industry?
Raye - "I worked on cruise ships as a dealer,opened the 1st poker room in Florida and was in Borgata's Poker Room for 10 years."
What type of limits can the players expect?
Raye - "Our limits will be dictated by the players. We plan to open with 10/20 and 20/40 Limit Holdem. We will also offer 2/4/6 and 4/8/12 Limit Holdem games."
How experience is your staff?
Raye - "All of the supervisors and above have 10 years of experience or more. We have 50 experienced dealers from various poker rooms in the region."
Speaking of the managers. Is there a game (other than No Limit) you would love to see here?
Magdalena - "Pot Limit Omaha is really popular because it will bring in action between limit and no limit."
John - "I agree. Pot Limit Omaha will be a change of pace for Holdem players."
Norman - "I 'll go with 7 card stud. I am old school. LOL!"
The opening is just moments away and the employees are excited. As time goes on, how you'll keep them motivated?
John - "The management team will focus on being a positive influence and will lead by example. We will provide rewards and recognition as a tool to motivate."
Norman - This is not my 1st opening. I plan to get to know all the employees on a first name basis. I will give them intermediate goals and lead by example. If I groom them for success, I will prepare them to one day do my job."
Compare the Poker play in a resort such as Atlantic City to an urban market like Philly.
John - "The biggest difference will be the times in which the volume of players change due to the majority of the local workforce schedule."
Magdalena - The difference is we are in a city that has more nightlife and cultural events. Many people enjoy poker and will be out and about. This will bring us many new players."
I was told that one of the shift managers has a unique connection to this property. Take this opportunity to share it with the readers.
Norman - "That would be me. I grew up right around the corner from here. My father worked here when it was the refinery for 36 years and I worked here for 3 while I was in high school and college. So I am happy that SugarHouse is back. Although it's back as a casino, this is great for the community and the city."
The vivid concept of the Poker Room came from Rose. What was your vision as you prepare to open the 1st poker room in Philadelphia?
SugarHouse Casino Poker Logo |
Rose - "When I thought about a poker room for Philly, I wanted a clean, comfortable place with a vibrant feel to it. We want the room to have the conveniences of our main casino floor. This will be a fun, safe and community place to gather where people can play with their friends.
Tell me one of the nuisances of the room?
Rose - "The room has an exciting ambience to it. We call it our introductory Poker Room. It gives us a chance to introduce poker prior to our expansion."
Describe the room to the prospective players?
Rose - We have state of the art tables with each seat having it's own charging station. We will have in seat service for dining. Our players can text or call for a seat. SugarHouse Guests can utilize www.bravopokerlive.com. The users of this app will be receiving the added benefit of text message updates regarding the status of players' reservations. During opening, we'll have gift bags for the first players that fill our seats.
Have a seat. |
What will Poker bring to SugarHouse?
Rose - "On a Saturday night, 5 guys in a car are looking for something to do. One of them is a poker player. They'll come to us. We'll have an additional amenity. Something new to offer our players as we move toward expansion. Woo Hoo!"
I want to thank everyone for their time and candid answers. Get more information about the events and promotions at SugarHouse Casino by following:
http://www.sugarhousecasino.com/
https://www.facebook.com/sugarhousecasino
https://twitter.com/winatsugarhouse
http://www.sugarhousecasino.com/
https://www.facebook.com/sugarhousecasino
https://twitter.com/winatsugarhouse
Happy Halloween Everybody |
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