Ways to Attract and Retain Employees

 

The number of shortages in the work force have many industries scrambling to find workers. The Gaming industry is no exception. While the demand for gaming entertainment grows, the personnel that provides the experience is understaffed. The guest experience is the same but there will be noticeable lapses in some service areas. Where the normal time to wait for a beverage would be between 10-15 minutes, expect the period to double. If you. The availability of games and units to play are still at an optimum level. If team members call off or leave a company unexpectedly, this affects the day-to-day operation profoundly.  When this happens, the intelligent organization goes into demand and profitability mode. What units the public wants to play and which of them brings the most level of profitability to the company are the primary concerns. Since this situation has not changed since the pandemic of 2020, the next step is how to alleviate it.

While job fairs and increase in pay are two ways to attract candidates, the competitors in your region are offering a comparable experience. Offering a job referral incentive to current staff extends the reach of the organization. Use social media to highlight job events and promotions. If the organization is doing something that has philanthropic or community involved, share this information on the website. The impression is that you are appealing to work for.

When all things are equal between you and your competitors, you must go the extra mile. Be creative in how you approach a prospective employee. Be more proactive in retaining the staff you have. The cost of replacing someone is greater than what it would take to keep them. A new employee has a learning curve that an experience one is not subject to. Direct attention toward individuals that have worked in the industry and pay more for that. In Atlantic City recently, the casinos joined together and held a job fair where all the hotels have representation.

Factor the location of your facility into your job promotions. The cost of gas is important to an applicant and the cost of a commute is a prevalent factor in accepting a position. If you are near public transportation, highlight that to the applicant. Initiate rides share programs that make commuting more appealing.

Lastly, utilize flexibility in the job hiring and retention process. Example:  Your organization has 3 shifts of 8 hours that start at designated times. If you have enough interest in a particular start time that is not part of the normal scheme, consider incorporating it.  Let it correspond into what you currently offer and make it work for you by implementing it during a period of peak demand. Want more ways to attract people. Keep following me!

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Take a shot at a new Career

 

This is a unique opportunity for anyone that lives or works in Philadelphia. If you are looking for a new career or one of the many Americans that are open to getting a coronavirus vaccine but have not manage to do so, keep reading.

Rivers Casino Philadelphia is opening the gateway to both scenarios. It is no secret that Rivers is one of the best places in the region to work. The commitment to the staff and patrons is to provide a safe work environment. Hence, the coronavirus clinic.

So where do you fit in?

Rivers is hiring in several departments.

Bryan Meloy,the Food and Beverage Director, has been with Rivers for 10 years. Bryan's career has several highlights that include opening the Wild Wild West in Atlantic City and opening the Rivers Casino Sports Book. He is looking for culinary employees. He would be a great mentor to a food and beverage worker.

Sheri McQueen is a “Day One Leader” joining the Rivers Family in 2010. Sheri was chosen from a group of stellar applicants to be the Table Games Instructor for new dealer candidates. She has taught hundreds of dealers that have went on to supervisory positions with Rivers. The classes are on going and are available on the weekends. A dealer starting hourly rate is approximately 20-23 dollars an hour including tips. This may be a come up for somebody. I forgot to mention the classes are free.

Mike Mastrangelo is our H/R specialist that specializes in matching you up with the position that matches your skill set. If your background involves banking or cashiering, Mike can direct you to a casino cage position. If you have other interest,Mike will find a fit. Rivers wants you to maximize your area of expertise.

So, on Wednesday, May 26 between 2PM and 6PM, Rivers Philadelphia will have a recruiting area at our COVID vaccine clinics “Take a shot at a new Career”.  A Shot, A Career or both. Click this link to see what positions are available.

If you are 12 years old or older (between 12 -17) and are accompanied by a parent or guardian, you can be vaccinated. Free parking is available.

Here is the scheduling link for the vaccine. I look forward to seeing you!

 

Pennsylvania Gaming Expansion: How will it impact you

It is finally here. After over a year of debates and haggling, Pennsylvania passed their 2017 budget and included sweeping gaming legislation. They are the 4th state to have internet gaming. Pennsylvania also has extended the number of casinos allowable in the commonwealth. There can be up to 10 additional satellite casinos. The current operators will have the first bid to purchase one of these locations.

How will this impact you? The obvious is more job opportunities and positions that require middle management experience. This possibility is exciting to every gaming employee in the Mid Atlantic Region. Internet Gaming will change the entire landscape of how we do business.

We are excited and await 2018 with great anticipation. It will give us more to write about and increase the engagement with the audience. The expansion will challenge me professional to be more innovative and a stronger asset than I am presently. I encourage anyone that reads this to do the same.

Over the next three weeks, we will cover the different facets of the gaming expansion in detail.

This would be a good time to follow me on Twitter or download my Smart Responsible Gaming app.

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