Managing a Casino floor during Covid-19

Here is a glimpse of what the  responsibilities are now during a pandemic. This is a dramatic change from March 12th. The parameters are in place to insure a safe gaming environment.

The protocols for wearing a mask, sanitizing your hands and temperature checks before entering the

venue are adhered to. There is an occasional  reminder to be given regarding the mask covering the 

nose but the guests and employees are compliant when ask to do so.

The challenges that present themselves are in the areas of social distancing. The players that come

with a group or companion still stay together in close alignment while near the games or slot machines. While they are doing what  seems natural, they are not exercising social distancing. This requires that 

the management team must politely request that some degree of separation must be maintain, especially around the table games. This provides a level of comfort for the staff that is dealing to the patrons.

The limitation on occupancy makes scheduling games and deploying staff a creative process. You are now going with the demand for play as oppose to offering a full compliment of all the games. If three  people are requesting a baccarat game and one person is requesting Three Card Poker, I can tell you without hesitation the game I am opening first. Certain slot machines are not operable to make social distancing a mandate.

There is more area to cover during the work day because the gaming floor is more spread out. Pre Covid configurations were based on games being adjacent to each other. Plexiglass shields and visors are available at each game. This is for the safety of the employees and guests. 

How should you manage a casino floor during a pandemic?  You should follow all of the things I mentioned above. In addition, look to be innovative in how you connect with your guest. Use social media to let them know that you appreciate their business and that you want them to know that. Maintain a staffing level that allows for flexibility and gives you the ability to react to the unforeseen.

                   

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Pennsylvania Gaming Expansion: Is more actually better?

As 2018 comes in, the gaming expansion in Pennsylvania will accompany it. We see that slot growth is not part of the equation. Online Gaming will not stem this trend due to the high tax rate.

Table Games is showing incremental growth every year. The tax rate online is favorable to operators so expect most sites to offer more core games that you find in brick and mortar facilities. These games include poker, blackjack and baccarat.

An area of concern is Philadelphia and the addition of  a second casino less than 15 miles from the present gaming operation. This will undoubtedly lead to battle over the patrons that are presently playing in Philly. Market share will diminish. How much remains to be seen.

The possible addition of 10 satellite casinos that can not be located near a currently operating site will bring jobs and some new operators but little growth.  Any rise in revenue will come from the most innovative online operators. Who will they be?

If you want to be ahead of your competition as an operator or a player, you can reach out to us.

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Gambling Tips 101 - An Insider View

Every summer when I am invited to a barbeque or cookout, the conversation will always come up.
Someone will ask how is business? My response is always "good". Then someone else will ask
"What do you do?" Once I tell them  I work for a casino, there is a smile and then a revelation.
The range goes from I love your place to I have never been there. The commonality between each is they want to know how they can win. I feel like a stock broker being ask for a tip on the next move from Wall Street. I want to be invited back next summer.

                                                         



My Top Three

 

 

 

Tip One - Learn the game. Before you invest your money, read a brochure or google the rules of the game. Some of the rules variate from casino to casino. Odds are still against you but you'll understand what you are doing.

Tip Two - Find a strategy. Every game has a plan. You should have one. The percentages favor the house regardless. A great motivational speaker said failing to plan is planning to fail. Some moves are smart. Most moves are lucky. Many are dumb!


Don't be DUMB!
 

Tip Three - Be responsible. This tip throws the crowd every time. It stunned you as you read it. The

dictionary definition of responsible is having an obligation to do something, or having control over or care for someone, as part of one's job or role. My job is to see that there is responsible gaming. This means not letting someone play if they are impaired. It also includes restricting play once a designated set of continuous hours has passed. So use this tip and keep the game fun. I would elaborate and share more. But I am headed to another cookout.

 What more can I ?

                                                           

                                             Have a great Labor Day Weekend!

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Christmas Wish List for the Gambler in You

This is my Christmas Wish List for The Gambler in you. This hypothetical list is for the person that loves gaming entertainment and would get ecstatic about any of these wishes.

In Theatres Now!

My top ten:

10). You win a spot on "So You want to be a Millionaire" and the categories selected that day are subjects that you have unlimited knowledge about. $$$.

9).You are a blackjack player and the count is in your favor. Only people playing are you and the dealer.  

Blackjack

8).You just met a comedian and he is at the start of his career. You help him. Then you reconnect 30 years later. See Steve Harvey for how it turns out.

7). You bought stock in a start up name Google at the very beginning and income average 50 a pay for the 1st three years. Google trades at the market price of $516.35.

6). You bet a 10 team parlay in NFL and your 1st nine games have covered. The last game is Monday Night. You wager half of what you'll collect on the parlay ticket on the other team, guaranteeing a profit of 50% for you.

5). Dream the numbers for Powerball. You wake up that morning and play them. They come out that night.

4). You're at the WSOP and you have pocket aces. The flop has the other two. You are at the final table and the other player goes all in.

3). On the crap table and the shooter rolls for 90 minutes. You start with 64 across and you press every other time a bet hits.

Gamblers love a streak!

2). You bets sports and you wager on a team that goes on a streak. Example, Golden State in NBA basketball just won 16 in a row. You bet using the money line so the spread doesn't matter.

1). That just one of these things happens to you in your lifetime.

                                                   Merry Christmas and Happy Holidays!  

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